Shipping and Returns


SHIPPING

All purchases made through the CHAPTERS AUSTRALIA ONLINE STORE are unique to online, and items purchased can only be returned with in 14 days of purchase. 

SALE
ALL SALE ITEMS ARE FINAL SALE – NO REFUNDS OR EXCHANGES FOR ‘CHANGE OF MIND’. 

FLASH SALE – NO REFUNDS OR EXCHANGES FOR ‘CHANGE OF MIND’.

All orders are dispatched from the Chapters Australia Head Office  within 2 working days, subject to payment clearance and stock availability in Australia. If an order is placed on a weekend or a public holiday, the order will be dispatched within 2 days from the next business day. Once your order has been dispatched, the shipping address cannot be changed.

All of our parcels require a signature upon delivery. Please provide a shipping address that will be attended between 9am-5pm weekdays. If you are providing a business address for delivery, please specify the business name. In the case that no one is available to sign for the delivery, an attempted delivery card will be left with instructions for re-delivery.

Once we have dispatched your order, you will receive a dispatch confirmation email that includes the tracking details for your parcel.

AUSTRALIAN RATES
Chapters Australia ships nationwide with Australian Post and Couriers Please for a flat rate of $10. Orders are generally delivered within 2 days after dispatch to metropolitan and city areas. For the Northern Territory, rural and remote areas, please allow up to 5 business days for delivery.

INTERNATIONAL RATES
Chapters Australia ships internationally with DHL Express/Fastway Couriers. Orders to New Zealand are charged at a flat rate of $35 and all other international orders are charged at $45. Orders will be delivered within 7-10 business days depending on your location.

Depending on the destination country and the value of the goods, you may be required by your local government and Customs Office to pay duties and taxes. It is the responsibility of the receiver, not Chapters Australia, to pay these duties and taxes. Please contact your local Customs Office for more information regarding duties and taxes.

DELAYS
Delivery delays may occur during high volume and peak periods, or due to unforeseen circumstances. During these times, unless specifically noted, please allow an additional 5 business days for your order to be delivered.

RETURNS
Please note, the returns policy outlined below is applicable to purchases made online only. Please contact us at hello@chaptersaustralia.com with any further questions.   y

Please Note: All sale items purchased are Final Sale and are not valid for a return or exchange for ‘change of mind’ or if an incorrect size/colour is ordered.

CONSUMER GUARANTEES
Chapters Australia will provide you with a full refund if the product purchased from us, via the Chapters Australia ONLINE STORE:
– is faulty, not of acceptable quality or unsafe; OR
– does not match the descriptions made on the website, or given to you by a Chapters Australia representative.

If a product that you have purchased from us is in accord with the above, please contact hello@chaptersaustralia.com with your order number and the item(s) you wish to exchange/return as soon as you become aware. This must be within 7 days of receiving your order. Please note, accessories cannot be returned and refunded.

To ensure your item will be eligible for a return, Chapters Australia recommends the following:

– do not apply any body moisturisers before trying any clothes in order to avoid marking delicate fabrics.
– be careful to avoid make-up rubbing onto the garment when trying on. 
– try all shoes on a carpeted surface to avoid scuff marks.

Please note: items that are damaged by you or which have undergone general wear and tear are not considered to be faulty and are not eligible for repair, replacement or refund.

CHANGE OF MIND RETURNS
A ‘change of mind’ return means any return of a fully priced item (excludes sale items) that is correctly described, is safe, of acceptable quality and not faulty. Chapters Australia accepts ‘change of mind’ returns for fully priced items purchased from the 

CHANGE OF MIND RETURNS
A ‘change of mind’ return means any return of a fully priced item (excludes sale items) that is correctly described, is safe, of acceptable quality and not faulty. Chapters Australia accepts ‘change of mind’ returns for fully priced items purchased from the CHAPTERS AUSTRALIA ONLINE STORE in accordance with the following terms:
– Item has been purchased at full price from the CHAPTERS AUSTRALIA ONLINE STORE. No ‘change of mind’ refund or exchange is offered for items purchased on sale.

– Item(s) have not been worn, altered, damaged, washed or drycleaned.
– Item(s) have all tags attached, and any item specific packaging (dust bags etc) are included with return. 
– ‘CHAPTERS AUSTRALIA ONLINE STORE RETURN PROCEDURE’ has been followed and a RA# has been requested within 7 days of order receipt.

In the event that a ‘change of mind’ return does not meet any of the above terms, Chapters Australia reserves the right to reject the return.

CHAPTERS AUSTRALIA ONLINE STORE RETURN PROCEDURES
Please email the Chapters Australia Head Office at hello@chaptersaustralia.com.au with your order number and the item(s) you wish to exchange/return within 7 days of order receipt. A member of our client service team will be in contact.
– Item(s) must not be worn, altered, damaged, washed or dry cleaned.
– Item(s) must have all tags attached.
– Item(s) being returned must be securely wrapped, including any item specific packaging (dust bags etc), and sent back to CHAPTERS AUSTRALIA ONLINE STORE.
– Please send your item(s) using registered post with a tracking facility that requires a signature upon delivery. Chapters Australia accepts no responsibility for items not received.

Send your return item(s) to;
Attn: ONLINE STORE RETURNS
Chapters Australia Head Office
PO BOX 
Norman Park, QLD
Australia

Once your return is received at Head Office, the item(s) will be checked to ensure it/they comply with our returns policy. A return outcome will be determined. In the case that the return is unsuccessful, a Chapters Australia representative will contact you immediately. For more information regarding returns please contact us:
e: hello@chaptersaustralia.com

EXCHANGES
Exchanges are offered for items purchased from the Chapters Australia Online Store. If you wish to obtain another size, please contact us and we will do our best to accommodate your request. 

REFUNDS
Refunds will be processed within 5 business days, once items are received at our Head Office. Once a return has been successfully processed, the original payment method will be used to refund in full, the value of the item(s) returned. Shipping costs associated with the order will not be refunded for ‘change of mind’ returns.
Following our processing of your refund, please allow up to 3 business days for the funds to appear back into your account.

ONLINE STORE in accordance with the following terms:
– Item has been purchased at full price from the CHAPTERS AUSTRALIA ONLINE STORE. No ‘change of mind’ refund or exchange is offered for items purchased on sale.

– Item(s) have not been worn, altered, damaged, washed or drycleaned.
– Item(s) have all tags attached, and any item specific packaging (dust bags etc) are included with return. 
– ‘CHAPTERS AUSTRALIA ONLINE STORE RETURN PROCEDURE’ has been followed and a RA# has been requested within 7 days of order receipt.