T & C's


All purchases made through the CHAPTERS AUSTRALIA ONLINE STORE are unique to online, and items purchased online can be returned or exchanged within 14 days.



When placing an order with the CHAPTERS AUSTRALIA ONLINE STORE, you are offering to purchase an item/or items as per the details, descriptions, item prices and shipping costs along with all the terms and conditions as detailed on the CHAPTERS AUSTRALIA website at the time of purchase. All orders are subject to payment clearance and stock availability.

We accept Visa, Mastercard, American Express and PayPal as methods of payment. All credit card transactions will be processed in $AUD (Australian Dollars) through SecurePay. No orders will be dispatched until payment has been received in full. We may need to contact you to verify your personal details before dispatching your order.

In order to contract with CHAPTERS AUSTRALIA  you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.

For security reasons, Credit Notes cannot be redeemed online with the CHAPTERS AUSTRALIA ONLINE STORE. Credit Notes can only be redeemed through email or during a personal styling session.

Gift cards issued through the CHAPTERS AUSTRALIA ONLINE STORE can be redeemed through the CHAPTERS AUSTRALIA ONLINE STORE only. Gift cards issued through the CHAPTERS AUSTRALIA ONLINE STORE are valid for 1 year from date of issue. All gift cards are issued in Australian dollars. 

Delivery costs are charged in addition to the order placed and will be clearly marked at checkout. All parcels sent from the CHAPTERS AUSTRALIA ONLINE STORE require a signature upon delivery. See full details under SHIPPING & RETURNS page.

In the case that a return from the customer to the CHAPTERS AUSTRALIA ONLINE STORE is not delivered, it is the responsibility of the customer to bear any losses as a result of the lost package.

Please Note: All sale items are Final Sale and are not valid for return or exchange for ‘change of mind’ or if an incorrect size/colour is ordered.


The following rules and regulations apply to all visitors to or users of the website, the home page of which is at www.chaptersaustralia.com By using this website you agree to be bound by these rules and regulations, as they may be modified at any time and posted on the site. In the event of a violation of these rules and regulations, we reserve the right to seek all remedies available by law and in equity. Unless otherwise indicated, the Chapters Australia website and its contents (including without limitation, all text, photographs, images, video and audio) are the exclusive property of CHAPTERS AUSTRALA, trading as Chapters (hereinafter referred to as “Chapters”) and are protected by copyright, trademark, trade dress and other laws.






CHAPTERS AUSTRALIA garments are made in both here in Australia and overseas. All manufactures are paid award wages. All items, products and services displayed are in $AUD (Australian dollars) unless otherwise stated.

The CHAPTERS AUSTRALIA website and all of its materials, including, but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, video, and audio (collectively, “Materials”) are protected by copyright laws and other international laws and treaties.

All Materials are provided by CHAPTERS AUSTRALIA as a service to its current and prospective customers and visitors to the website and may be used only for personal informational only if all copyright and other proprietary notices contained are retained on the materials. No right, title or interest in our materials is conveyed to you.

This is a limited license, not a transfer of title to our materials, and such license is subject to the following restrictions:

You may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license or otherwise exploit this website or any of its materials without express prior written permission from Chapters; you may not access or use the Chapters website for any competitive or commercial purpose; and you may not permit any copying of our Materials. Any unauthorised copying, alteration, distribution, transmission, performance, display, or other use of these Materials is prohibited. Chapters may revoke this limited license at any time for any or no reason. All rights not expressly granted are reserved by Chapters.

This website contains trade marks of Chapters. No licence, interest or right to or in any such trademarks of Chapters is granted to or conferred upon you. Any reproduction or use of any of the content on this site, without the express written consent of CHAPTERS AUSTRALIA or unless expressly authorised by law, is prohibited.

If you use any CHAPTERS AUSTRALIA trademarks to refer to our activities, products or services, you must include a statement attributing those trade marks to us. You must not use any of our trademarks:

  • in or as the whole or part of your own trademarks;
  • in connection with activities, products or services which are not ours;
  • in a manner which may be confusing, misleading or deceptive; or
  • in a manner that disparages us or our information, products or services.

This website may also contain references to other trademarks, trade names, brand names and/or trade dress from entities other than CHAPTERS AUSTRALIA. These trademarks, trade names or brand names are the property of the respective owners and references to them do not suggest sponsorship or association with Nicola Waite.

Periodically, links may be established from this website to one or more external websites or resources operated by unrelated third parties (the “Third Party Sites”). These links are provided for your convenience only. In addition, certain Third Party Sites also may provide links to the CHAPTERS AUSTRALIA website. These links should not necessarily be deemed to imply that CHAPTERS AUSTRALIA endorses the Third Party Sites or any content therein.

CHAPTERS AUSTRALIA does not control and is not responsible or liable for any Third Party Sites or any content, advertising, products, or other materials on or available from such Third Party Sites.      Access to any Third Party Site is at your own risk and CHAPTERS AUSTRALIA will have no liability arising out of or relating to such websites and/or their content or for any damages or loss caused or alleged to be caused by or in connection with any purchase, use of or reliance on any such content, goods, or services available on or through any such Third Party Site.


CHAPTERS AUSTRALIA has a no-tolerance policy regarding the use of our trademarks or names in metatags and/or hidden text. Specifically, the use of our trademarks or names in metatag keywords is trademark infringement, and the use of trademarks or names in page text, metatags, and/or hidden text for purposes of gaining higher rankings from search engines is unfair competition.

Linking to the CHAPTERS AUSTRALIA web page is prohibited without express written permission from CHAPTERS AUSTRALIA. Framing, in line linking or other association of the CHAPTERS AUSTRALIA website or its materials with links, advertisements and/or other information not originating from the CHAPTERS AUSTRALIA website is prohibited unless express written permission from CHAPTERS AUSTRALIA is obtained.

In no event will CHAPTERS AUSTRALIA be liable to any party for any direct, indirect, incidental, special, consequential or punitive damages for use of this site or any other hyperlinked websites including, without limitation, lost profits or revenues, costs of replacement, business interruptions, loss of data or damages resulting from the use of or reliance on the information present.


CHAPTERS AUSTRALIA may terminate, change, suspend or discontinue any aspect of this website, including the availability of any features of the website, at any time and without notice. 

CHAPTERS AUSTRALIA also reserves the right, at its sole discretion, to change, modify, add or remove any portion of these terms in whole or in part, at any time and without notice. CHAPTERS AUSTRALIA may terminate the authorization, rights and license given above at any time and without notice. Your continued use of this website after any changes to these terms are posted will be considered acceptance of those changes.

We welcome your comments regarding this website. However any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) sent to CHAPTERS AUSTRALIA shall be and remain the exclusive property of CHAPTERS AUSTRALIA. Your submission of any such Comments shall constitute an assignment to CHAPTERS AUSTRALIA  of all rights, titles and interests in all copyrights and other intellectual property rights in the Comments. CHAPTERS AUSTRALIA will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

If you have any further questions regarding our site terms and conditions, please email us at